Refund policy

Refund & Replacement Policy

At Royal Lush, we take great care to ensure that every product is packed and shipped with the highest standards of quality control.

Due to the nature of our products and hygiene concerns, we do not offer refunds or replacements for reasons such as change of mind, personal preference, dissatisfaction with the product, or incorrect expectations.

Eligibility for Refund or Replacement

A refund or replacement will be provided only in the following cases:

  • You have received a damaged product, or
  • You have received an incorrect product.

To Be Eligible

  • The issue must be reported within 72 hours of delivery.
  • Return requests must be initiated within 72 hours of receiving the product. Requests made after this period will not be eligible for a refund or replacement.
  • A clear, unedited, and continuous opening video of the shipment is mandatory.
  • The video must clearly show:
    • The sealed package
    • The shipping label
    • The product being opened
    • The issue (damage or incorrect item)

Claims without a proper opening video will not be accepted under any circumstances.

Non-Eligible Cases

Refunds or replacements will not be provided in the following situations:

  • Product does not match personal expectations.
  • Customer does not like the fragrance, texture, color, or finish.
  • Minor packaging imperfections that do not affect product usage.
  • Delays caused by courier partners.
  • Claims raised more than 72 hours after delivery.
  • Missing, edited, or incomplete opening video.

Return Process

  • Do not return any product without contacting us first.
  • Once your claim is reviewed and approved, we will provide instructions for returning the product, if required.
  • Unauthorized returns will not be accepted.

Refund Processing

Once the returned product has been received, inspected, and your return has been approved, the refund will be processed. The refund amount will be credited to your original payment method within 7–10 business days. The exact time may vary depending on your bank or payment service provider.

Contact for Claims

All refund or replacement requests must be sent to:

📧 royallush01@gmail.com

Please include:

  • Order number
  • Opening video
  • Images (if applicable)

Final Decision

Royal Lush reserves the right to accept or reject any refund or replacement request after reviewing the evidence provided.