FAQ
Frequently Asked Questions
Are your Dior products authentic?
Yes. Every Dior accessory we sell is an authentic Dior Beauty product, originally released as a limited gift-with-purchase (GWP) promotional item. These items are sourced through our trusted U.S. supplier network and were part of official Dior Beauty campaigns. We stand behind the authenticity of every piece in our collection.
What is a gift-with-purchase (GWP) item?
A GWP is a complimentary accessory or product that luxury beauty brands like Dior offer to customers who make qualifying purchases at authorized retailers and department stores. These items are produced by the brand itself but are not sold separately in retail stores, which makes them limited and highly collectible once the promotion ends.
Why are GWP items being sold here?
Once a Dior Beauty promotion ends, these GWP accessories become available through secondary sourcing channels. We work with trusted international suppliers who acquire surplus promotional stock and make it available to collectors and beauty enthusiasts. This is how we bring these rare, hard-to-find pieces to customers in India.
How do I know my product is genuine?
All our Dior accessories come with Dior branding, packaging (where available), and the quality you'd expect from the Maison. We carefully vet every supplier in our network. If you ever have a concern about authenticity, please contact us and we'll address it immediately.
Do you ship across India?
Yes, we ship to all serviceable pin codes across India. Orders are typically processed within 24–48 hours and delivered within 3–7 business days depending on your location.
Do you offer Cash on Delivery (COD)?
COD availability depends on your pin code and order value. If COD is available for your area, it will appear as a payment option at checkout. We also accept UPI, credit/debit cards, net banking, and popular wallets.
What is your return/refund policy?
Due to the nature of our products and hygiene concerns, we do not offer refunds or replacements for change of mind, personal preference, or incorrect expectations. Refunds and replacements are provided only for damaged or incorrect products. Claims must be reported within 72 hours of delivery with a clear, unedited opening video. Please see our Refund Policy for full details.
How should I record the opening video?
Start recording before you open the package. Show the sealed package, the shipping label, then open the shipment and show the product inside. This continuous, unedited video is mandatory for any damage or wrong-item claim. Claims without a proper opening video cannot be accepted.
Do you ship internationally?
Currently, we only ship within India. International shipping is not available at this time, but we're working on expanding in the future.
Are the Character cosmetics products also imported?
Yes, our Character Paris cosmetics line is imported and offers high-quality makeup products at accessible price points. These are brand-new retail products, unlike our Dior collection which consists of limited promotional accessories.
How can I track my order?
Once your order is shipped, you'll receive tracking details via SMS, email, or WhatsApp. You can also use the Track Order option on our website to check your order status at any time.
I have a question that's not listed here.
We're happy to help! Reach out to us anytime: